Privacy Policy

Last Updated: November 28, 2025

1. Introduction

This Privacy Policy explains how Custommyspecial (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use our online language tutoring services at custommyspecial.ddd. We are committed to handling your information in a lawful, fair, and transparent manner in line with applicable data protection laws.

2. Data We Collect

We only collect information that is necessary to provide and improve our services. Depending on how you use our platform, the following categories of data may be collected:

• Contact details: such as your name, email address, and phone number when you contact us or create an account.
• Account information: language preferences, time zone, and other details you provide to personalize your learning experience.
• Usage data: information about how you interact with our website, such as pages visited, session duration, and basic technical data (browser type, device type, IP address in truncated or pseudonymized form where applicable).
• Communication data: messages you send to us via contact forms or email, including feedback and inquiries.
• Payment-related data: limited billing information processed by our payment providers. We do not store full payment card details on our servers.

3. How We Use Your Data

We use personal data strictly for specified and legitimate purposes, including:

• Providing and managing access to our language tutoring services and customer support.
• Processing bookings, payments, and account administration.
• Personalizing your learning experience, such as recommending tutors and content.
• Responding to your inquiries and communicating important service updates.
• Maintaining the security and integrity of our website and preventing misuse.
• Analyzing aggregated usage trends to improve our platform and content.

4. Legal Bases for Processing

We process your personal data on one or more of the following legal bases, depending on your location and interaction with our services:

• Performance of a contract: to provide the tutoring services you request.
• Legitimate interests: to operate, secure, and improve our services in a way that does not override your rights and freedoms.
• Consent: where required, for example for certain analytics or marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Compliance with legal obligations: to meet applicable legal, regulatory, or accounting requirements.

5. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, understand site usage, and improve our services, as described in our Cookies Policy. You can manage your cookie preferences through your browser settings and, where available, through consent tools displayed on the site. For more details, please review our Cookies Policy.

6. Data Sharing and Third Parties

We do not sell your personal data. We only share data with trusted third parties when necessary to provide our services or meet legal requirements, including:

• Payment processors that handle secure payment transactions.
• Video conferencing and communication providers used during tutoring sessions.
• Analytics and infrastructure providers that help us operate and improve the platform.
• Professional advisors (such as legal or accounting firms) when required.

These third parties are required to use your data only for the purposes we specify and to protect it appropriately.

7. International Transfers

Because Custommyspecial connects tutors and students globally, your information may be processed in countries outside your place of residence. Where such transfers occur, we take steps to ensure an adequate level of data protection, for example by using appropriate contractual safeguards where required by law.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. When data is no longer needed, we will delete or anonymize it in a secure manner.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data, such as:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to legal or contractual obligations.
• The right to restrict or object to certain types of processing.
• The right to data portability, where applicable.
• The right to withdraw consent when processing is based on consent.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before completing your request.

10. Children's Privacy

Our services are primarily intended for adults and older students. Where we provide tutoring services to minors, this is done with the knowledge and consent of a parent or legal guardian, in compliance with applicable laws. We do not knowingly collect personal data from children without appropriate consent.

11. Data Security

We implement technical and organizational measures designed to protect your data against unauthorized access, loss, misuse, or alteration. While no online service can guarantee absolute security, we continuously review and improve our safeguards to keep your information as safe as reasonably possible.

12. Third-Party Websites

Our website may contain links to external sites not operated by Custommyspecial. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal data.

13. Marketing Communications

We may send you service-related communications that are necessary for the operation of your account or bookings. Where required by law, we will obtain your consent before sending optional marketing emails about new features, tutoring programs, or promotions. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Custommyspecial
15 Maiden Ln suite 308
New York, NY 10038
United States
Phone: +1 800 419 4601
Email: help@custommyspecial.world